Q.
Do you sell directly to consumers under any circumstances?
A.
No. Qualified retail dealers are the method we have chosen for distribution. This is ultimately the most effective arrangement for handling our products. We do not ship to residential addresses.

Q.
How thick is the glass in your mirrors?
A.
We use either 3/16" or 1/4" mirror on all of our products.

Q.
How wide are the bevels on your mirrors?
A.

All beveled mirrors feature a 1” wide bevel except items 358,359, 360, and the border mirrors on item 354 which have ½” bevels.


Q.
What material is used in making your painted frames?
A.
Painted rectangle frames are manufactured using solid poplar wood; painted oval frames utilize composite wood (MDF).

Q.
How should I hang my mirror?
A.
We provide loop style hangers on all of our wall hung mirrors. You must provide an adequate wall anchoring method for safe installation. We recommend that both hangers be hung directly on the wall anchors. We do not recommend the use of hanger wire.

Q.
Can I buy my mirror unfinished so I can custom finish it to match any decor?
A.
We do offer some of our wood frames unfinished, but not all are available this way. Our catalog has a listing of the unfinished items on the inside back cover. When an item is shipped unfinished, the back is installed with screws so that back and glass can be removed for easy finishing.

Q.
Are all of the items you produce shown on this website?
A.
Most, but not all of our products are shown on the website. We are continually introducing new products and changing our product mix to reflect customer preferences.

Q.
Do you produce custom sizes and/or offer custom finishing?
A.
Only for larger volume orders. Minimum order size will vary depending on size, shape, and complexity of the mirror. Contact us with your specifications for more details.

Q.
How many mirrors must I order at one time?
A.
You may order as few as one mirror per order. To encourage larger orders, we offer volume discounts. Freight charges are normally less on a per mirror basis when ordering more mirrors for a single shipment. Most mirrors may be sent via UPS, but there are exceptions.

Q.
How do I pay for my order?
A.
To open an account and receive terms, you must apply for credit. Contact us for an application, or use the credit form found online in our Catalog/Forms section. Our accounting department will review the information you submit and determine your credit status. You may also make payment in advance with your business MasterCard or Visa.


Q.
How long will it take to receive my order?
A.
Normally we ship goods in one to five business days from receipt of order. Depending on your proximity to the factory, you should allow another one to five days for trucking.

 

Kentwood Manufacturing Company
4849 Barden Court SE | Grand Rapids, MI 49512 | Phone 616-698-6370 | Fax 616-698-6832